envatoaffiliate
India, Member since January, 2024
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This answer and questions are based on users query about us. Hope this will help to clear your ideas about us.
Yes, you can easily customize the item according to your requirements, and images to match your website or brand. For extensive customization, we do not provide any support. If you need our help for customization you can hire our team for this.
Yes, all templates/ themes are responsive on all device sizes. Make sure your website looks best on all devices.
We update items periodically and make sure they are compatible with the latest technology. You will receive an email notification when we release an update.
For free templates, you just directly download the items from our marketplace, and customize them according to your requirements.
You need an account to purchase an item, we provide a verification process through mail. All of your items are purchased within your account, this process verifies that the item was purchased by you and it is easy to update you when authors release updates and offers.
If you want to purchase only one item then simply choose the “Buy Now” option on the item detail page. If you want several items to purchase then add items to “Add To Cart '' and continue shopping, when you are done with shopping, proceed to the checkout process and select your payment method with PayPal. You can access your cart anytime by clicking the shopping cart icon. When you finally purchase the item, we suggest you download it as soon as possible. And customize it according to your requirements.
Yes we have a refund policy! Before submitting a refund request, read the item documentation and description, read the comment section of the product to find the solution to your issue, and contact us via the support system. Our team will check your request if you have a valid reason for a refund, we will give you a refund. But if your reason is found invalid we decline your refund request.
The refund amount will go back to your original account, we do not store it as wallet money.
You can submit a refund request through this link: Submit a Refund.
6 months of support is provided by our support team, if your support expires and you want it then you have to purchase extra support. Updates are shown in your “My Product” tab on the purchased product.
Our technical team provides support on working days (Monday to Friday) from 10 AM- 6 PM. In case of some urgent cases, we also provide support on non working days (Only Saturday).
If you purchase an item with a regular license, you get support for 6 months. Same as if you purchase an item with an extended license, you get support for 12 months. After that, your support will expire
To open a support ticket visit the given link:- Generate a ticket After that select your query type- it is a pre-sale query or post-sale query. After selecting the query type, describe your query in detail with proper images, attachments, zip files, and screenshots. Our team resolved your query within 24 hours.
We do not provide support on customization, or when customers modify the source code of the product, server site setup, etc. We only cover frontend issues and development issues for frontend templates and vice versa.
Yes, we provide detailed documentation with our products and best support services.
We accept payment via “Paypal”.
Yes, when you purchase the product, we provide you an invoice for the purchased product. You can download it with a simple one-click.
It is a one-time payment, received by PayPal.
You are licensed to use the product with one end product. You can’t share or redistribute the item. You are licensed to use the product with one end-product for yourself or for a client
In a regular license, your end product is distributed for free. Whereas in an extended license, your end product may be sold.
Yes, you can upgrade to a higher license just pay the difference in price. Send us an email ([email protected]) if you need any help.
No, and no! Licenses are perpetual and last for the life of the end product you create with the item you’ve licensed, subject to our right to cancel your license if you fail to comply with the license terms. Of course, if you create a different end product, you'll likely require a new license.
All transactions are completely secure. All transactions proceed with PayPal, which has robust security.
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