Refund policy

Welcome to TemplateLelo, and let's dive into the TemplateLelo Market Refund Rules. As a platform, these guidelines set the expectations for our valued authors and customers. Our marketplace primarily deals with digital goods, which are not traditionally 'returnable.' Therefore, our refund policy is tailored to accommodate this unique nature of products.

It's important to note that in addition to our rules, the specific refund laws of your country may apply. We don't exempt or supersede these local regulations; they remain in effect if they apply to your situation.

Before you request a refund directly from the author-

If you've purchased within our 'Web Themes and Templates' or 'Code' category on TemplateLelo Market and find yourself experiencing a technical issue, we strongly suggest that you contact the item's author first and seek assistance. Seeking advice from experienced individuals can help in overcoming challenges and achieving positive results.

Asking for refunds from authors via the TemplateLeloplatform-

We understand, that there are circumstances where the author's assistance might not lead to a solution or exceptional situations where a refund becomes necessary. In such cases, here are the circumstances under which we expect an author to honor a refund request:

Item Does Not Match its Description
Security Vulnerability Detected
Unfulfilled Item Support Commitment
Purchased Items Not Yet Downloaded
For refund-related disputes, contact TemplateLelo for assistance

Item Does Not Match its Description:

Should you encounter an issue where an item does not function as it should or is significantly different from its description or preview, the author is responsible for swiftly addressing the problem through item updates. If the issue persists or the item remains "not as described," you are entitled to request a refund from the author.

Security Vulnerability Detected:

In the event an item contains a security vulnerability that cannot be readily rectified, you are entitled to a refund from the author. The author should promptly release an update if the vulnerability can be resolved. If the security issue remains unresolved within a reasonable timeframe, the author should grant a refund for the item.

Unfulfilled Item Support Commitment:

If an author advertises item support and fails to deliver it according to the item support policy while you have a valid support entitlement, the author is obligated to provide a refund.

Purchased Items Not Yet Downloaded:

If you haven't downloaded a purchased item within three months from the date of purchase, you may be eligible for a refund. To validate your claim of non-download, you will need to provide the author with your purchase code. Depending on your location, you may have a longer period to claim a refund for personal-use items if you haven't downloaded them yet.

For refund-related disputes, contact TemplateLelo for assistance:

If you and an author are unable to reach a refund agreement, you can escalate the matter to TemplateLelo for investigation. We may request supporting documents or evidence to assist in the resolution. Please note that any refunds issued by TemplateLelo are discretionary, and our decision is final, based on all available information.

TemplateLelo and authors are not obligated to grant policy refunds in the following situations:

You decide you no longer want the item after downloading it.
The item does not meet your expectations or you perceive it as low quality.
You change your mind about the purchase.
You accidentally bought the item.
You lack the necessary expertise to use the item effectively.
You claim entitlement to a refund but need to provide adequate information justifying the refund.
You can no longer access the item because it has been removed or the author is no longer active on our platform (we advise downloading items promptly after purchase to avoid this situation).