Live Demo Credentials

Access both the Administrator Dashboard and User Interface using the account below:

LAUNCH LIVE DEMO →

AgentLabs includes a website but does not provide a CMS for editing. Any website changes must be made directly through the code. We can share the file path, however customization support is not provided as per Envato terms.

To try customer account, create your own account using your email ID.

Required Third-Party APIs

AgentLabs uses the following external services to enable Voice AI and call functionality. Please review the details below and create your accounts accordingly.

1. ElevenLabs (AI Voice Generation)
Used for: Converting chatbot replies into realistic human-like voice responses.

Recommended Plan: Creator Plan
Signup Link: https://try.elevenlabs.io/diploy

2. Twilio (Voice Calling)
Used for: Making outbound voice calls through the AgentLabs platform.
Pricing Includes: Fixed phone number rental + per-minute calling charges.

Pricing Reference: View Twilio Pricing
Signup Link: Sign up on Twilio

AgentLabs – AI Voice Calling & Automation SaaS Platform

AgentLabs is a cutting-edge, enterprise-grade AI calling platform that merges Twilio’s reliable telephony infrastructure with ElevenLabs’ ultra-realistic conversational voice technology. Designed for businesses, agencies, and SaaS entrepreneurs, AgentLabs enables large-scale automated outbound and inbound calling with natural, human-like conversations that drive engagement and conversions.

Transform Your Voice Communications with AI-Driven Automation

With advanced AI agents, flow-based automation, multi-language support, dynamic workflows, and real-time analytics, AgentLabs empowers teams to automate sales, support, surveys, reminders, and lead qualification at massive scale — 24/7.

Perfect For

• Sales Teams: Automate outbound prospecting, follow-ups, and lead qualification.
• Customer Service: Handle high-volume support inquiries with conversational AI.
• Marketing Teams: Run personalized promotional voice campaigns.
• Survey & Feedback Collection: Conduct customer surveys through natural conversations.
• Appointment-Based Businesses: Automate reminders, confirmations, and scheduling calls.
• Lead Generation Agencies: Qualify and nurture leads around the clock.

Core Technologies

• Twilio & Plivo: Enterprise-grade global telephony backbone.
• ElevenLabs & OpenAI Voice: State-of-the-art AI voice synthesis with human-like realism.
• Node.js: High-performance backend architecture.
• React: Fast, modern, responsive user interface.
• PostgreSQL: Scalable relational database for large datasets.

Why Multi-Language Support Matters

AgentLabs includes built-in support for multiple languages, allowing businesses to run campaigns, support customers, and engage audiences across different regions without needing separate systems.

• Global Reach: Deploy calling campaigns in multiple regions instantly.
• More Conversions: Customers respond better when addressed in their preferred language.
• Localized Experience: AI agents sound natural, clear, and culturally appropriate with ElevenLabs.
• Perfect for International Businesses: Scale operations across diverse markets.

ElevenLabs & OpenAi Voice Integration – Human-Like AI Conversations

AgentLabs is powered by ElevenLabs Conversational & OpenAI, delivering highly expressive, lifelike voices that feel human.

• Natural human-like speech with emotion and clarity.
• Real-time response streaming for fluid conversations.
• Diverse voice library across genders, accents, and tones.
• Personality control: Friendly, professional, formal, casual, etc.
• Stability & similarity settings for voice fine-tuning.
• Load-balanced API key pool for handling large call volumes smoothly.

Key Features

Advanced Bulk Calling

• CSV Import: Upload thousands of contacts instantly.
• Smart Scheduling: Schedule calls based on preferred time ranges.
• Concurrent Calling: Run multiple simultaneous calls at scale.
• Queue Management: Monitor pending, processing, and completed calls.

Intelligent AI Agents

• Natural Conversations powered by ElevenLabs.
• Multiple Voice Options across different tones and styles.
• Customizable Personality (Friendly, Formal, Energetic, etc.).
• Temperature Controls for creative or deterministic responses.
• Pre-built System Prompt Templates for quick setup.

Knowledge Base (RAG) Management

• Document Upload: PDF, DOC, TXT files.
• URL Integration: Train agents using website content.
• Custom Text Articles: Add brand-specific information easily.
• Context-Aware Responses: AI intelligently references stored knowledge.

Comprehensive Analytics

• Real-Time Dashboard: Monitor campaign performance live.
• Success Metrics: Completion %, connection rates, drop-offs.
• Lead Qualification: Automatic Hot/Warm/Cold scoring.
• Sentiment Analysis: Positive/Neutral/Negative indicators.
• Call Duration Metrics and behavior insights.
• Trend Reports: Compare performance across weeks/months.
• Export as CSV or PDF.

Call Recording & Transcription

• Automatic Recording for every call.
• AI Transcription for fast text conversion.
• Keyword Extraction for key topics.
• AI Conversation Summaries for quick review.
• Searchable Call History with powerful filters.
• Built-in Audio Player for playback.

Workflow Automation

• Unlimited Campaigns with custom workflows.
• Dynamic Responses: AI reacts based on user answers.
• Webhook Support: Send data to your CRM or apps.
• CRM Integration Friendly through standard webhooks.

Smart Call Distribution

• Time-based Routing for optimal calling windows.
• Load Balancing across multiple ElevenLabs keys.
• Status Monitoring: Pending, In-progress, Completed, Failed.
• Retry Management: Adjustable per campaign.

CRM & Integration Hub

• Webhook Triggers: Call completion, agent responses, forms.
• Campaign Filtering: Decide which campaigns send events.
• Lead Updates: Sync qualification & sentiment automatically.
• Custom Endpoints: Connect to any third-party system.

Dual-Panel Architecture

Super Admin Panel

• User & Role Management
• Subscription & Pricing Control
• Credit Package Management
• Phone Number Pool Management
• ElevenLabs API Key Pool (Load Balanced)
• Global Analytics Dashboard
• System-wide Call Queue Monitoring
• Broadcast Notifications
• Platform Settings & API Credentials
• Universal Contact Database

User Panel

• Campaign Management
• AI Agent Builder
• Knowledge Base Manager
• Voice Library (ElevenLabs)
• Contact Management with CSV Import
• Call History (recordings, transcripts, summaries)
• Analytics Dashboard
• Phone Number Purchasing
• Billing, Subscriptions & Credits
• Webhook Integrations
• Website Widgets
• Quick CRM

Flexible Subscription System

• Stripe, Paypal, Razorpay, Paystack, MercadoPago Integration for global payments.
• Free & Pro Plans available.
• Credit-Based Billing for call minutes.
• Bonus Credits & Membership Controls.

Technical Specifications

• OS: Ubuntu 20.04+, Windows Server 2019+, macOS 10.15+
• Node.js: v18+
• PostgreSQL: v14+
• RAM: 2GB+ (4GB recommended)
• Storage: 10GB minimum
• CPU: 2 cores or higher
• SSL Certificate: Required for secure webhooks

Tech Stack

• Backend: Node.js, Express
• Frontend: React, Vite, TailwindCSS
• Database: PostgreSQL (Drizzle ORM)
• Process Manager: PM2
• Reverse Proxy: Nginx
• APIs: Twilio, OpenAI, ElevenLabs, 5 PGs (Stripe, Paypal, Razorpay, Paystack, MercadoPago)

Third-Party Services Required

• Twilio & Plivo Account (for telephony)
• ElevenLabs & OpenAI Voice API Key (for voice synthesis)
• OpenAI API Key (for KB Embedding)
• Stripe, Paypal, Razorpay, Paystack, MercadoPago Account (for subscriptions & credits)

What’s Included

• 100% open-source frontend & backend
• Complete installation & configuration guide
• 6 months support included
• Flow templates, voice templates, and prompt presets

User Interface Highlights

• Modern, responsive UI/UX
• Dark Mode Ready
• Charts & Graphs for insights
• Real-time updates without reloads
• Advanced search & filters
• Bulk actions for efficient management
• CSV/PDF export options

Security Features

• SSL/TLS Encryption
• Role-Based Access Control
• Secure Session Handling
• Encrypted API Keys
• Signed Webhooks
• SQL Injection Protection
• Password Hashing
• CORS Restrictions

Use Case Examples

• Sales Outreach: Qualify leads and book demos automatically.
• Customer Surveys: Collect satisfaction & feedback data.
• Appointment Reminders: Reduce no-shows effectively.
• Lead Qualification: Identify hot prospects instantly.
• Event Invitations: Invite thousands with personalized calls.
• Payment Reminders: Automate collection reminders.

Why Choose AgentLabs?

For Businesses

• Reduce operational costs
• Scale instantly to thousands of calls
• 24/7 automated operations
• Consistent, high-quality customer experience
• Insights from analytics & reporting
• Deploy new campaigns in minutes

For Developers

• Clean, modern codebase
• API-first architecture
• Easy customization and extension
• Rich documentation
• Self-hosted with full control

Signup at diploy.joinsecret.com & Share your invoice ID of envato for approval to [email protected], Kindly note that it is mandatory for approval. Support will be provided by Secret team. If you didnt get any deal or so, then don’t come to us for any complaints or refunds, as this has no relation to our item refund or support. It is a token of love for our clients.

Changelog

Version 5.4.1 | Updated on 25th May 2026

AI & Voice:
- Updated OpenAI realtime voice models to latest versions
- Enhanced widget call flow and voice interaction stability

Model Updates:
- Upgraded from older realtime models to GPT-Realtime-2

Version 5.4.0 | Updated on 19th May 2026

Fixes:
- Fixed language translation issues
- Fixed WhatsApp message sending errors
- Fixed database-related issues
- Fixed agent update problems
- Fixed background audio playback issue when switching recordings
- Fixed new language addition issue
- Fixed banned words activation issue

Improvements:
- Enhanced campaign details and sync call functionality
- Added automatic language selection for agents
- Improved test call status tracking and monitoring

Version 5.3.9 | Updated on 20th April 2026

Campaigns & Calling:
- Fixed campaign scheduling (now respects scheduled time)
- Fixed duplicate/stuck campaign execution and status sync
- Improved campaign performance and retry handling
- Fixed credit deduction issues across Twilio, Plivo, and ElevenLabs
- Fixed call tracking and recording issues across providers

Automation & API:
- Fixed REST API campaign data handling
- Improved system performance and resilience
- Hardened telephony recording paths

Integrations:
- Improved ElevenLabs credential sync and webhook handling
- Added pre-flight credential checks for SIP campaigns

General Fixes:
- Fixed phone number assignment issues in campaigns
- Improved stability and overall system reliability

Version 5.3.8 | Updated on 9th April 2026

Campaigns:
- Added clear error for inactive phone numbers

Appointments:
- Revamped UI with status tabs, improved layout, and stat cards

Google Calendar:
- Added full sync for AI-booked appointments (create/update/delete)
- Implemented OAuth 2.0 connection flow
- Synced events on booking, reschedule, cancel, and completion
- Fixed OAuth callback browser compatibility issue

Forms & Integrations:
- Fixed form routing and Google Sheets data sync
- Improved webhook matching using form/node ID
- Added auto header row creation in Google Sheets

Branding:
- Enabled dynamic platform name/logo in API and plugin docs

Security:
- Upgraded vulnerable npm dependencies
- Fixed input sanitization, auth edge cases, and SAST issues

Version 5.3.7 | Updated on 6th April 2026

WhatsApp:
- Fixed template variable substitution issue in "collect" mode
- Fixed incorrect language handling in post-call and webhook messaging
- Fixed missing body variables when button overrides are used
- Improved language resolution using template definition

Plan & Access Control:
- Replaced hardcoded plan checks with dynamic limits-based gating
- Fixed UI flicker and incorrect access during limits fetch

SIP & Subscription:
- Fixed SIP visibility issue for users with null expiry (treated as lifetime access)

Admin:
- Removed ElevenLabs deactivate toggle from admin panel
- Simplified API key management (delete instead of deactivate)

Phone Numbers:
- Added KYC verification badge
- Added upgrade prompt for free-tier users

Flow & Calling System:
- Fixed pool number availability filtering for test calls
- Added flow test call queue with lifecycle tracking
- Enabled automatic call triggering when number becomes available
- Added frontend polling for real-time status updates
- Implemented stale queue cleanup (15 min expiry)
- Refactored test call architecture for better error handling and scalability

System Fixes:
- Improved overall stability and error handling across messaging and calling flows

Version 5.3.6 | Updated on 1st April 2026

Integrations:
- Added Google Sheets integration for real-time sync of calls, appointments, and form data
- Added Google Sheets picker in Flow Builder
- Improved OAuth handling, token refresh, and security

Billing:
- Fixed multi-gateway setup issues

Stability & Security:
- Fixed ElevenLabs cache crash and post-call trigger issues
- Patched dependency vulnerabilities

Version 5.3.4 & 5.3.5 | Updated on 17th March 2026

- Twilio regulatory bundle issues resolved
- Sitemap & robot indexing issue resolved
- Language scroll issues resolved
- Contacts not stored on few instances, issue resolved
- Messaging plugin support added.
- SIP plugin support added

Version 5.3.3 | Updated on 11th March 2026

Navigation & Sidebar:
- Reorganized sidebar structure and renamed Evaluate section to Monitor
- Moved Conversations to Monitor and Flow Builder to Build
- Moved Execution Logs into Flow Builder as a tab
- Moved Contacts under Telephony
- Removed standalone Flow Automation section

New:
- Added Settings link in sidebar
- Added Execution Logs tab in Flow Builder

Improvements:
- Improved sidebar hierarchy and navigation consistency
- Synced tab state with URL in Flow Builder and Billing pages
- Updated Team Member sidebar navigation
- Added full translations for all navigation labels

Bug Fixes:
- Fixed /app/flows/execution redirect to Flow Builder logs tab
- Fixed hero image paths causing production build issues

Version 5.3.2 | Updated on 10th March 2026

Security & Stability:
- Prevented exposure of internal errors to end users
- Updated dependencies and improved global error handling

API & Backend:
- Added API key pagination and fixed webhook/call pagination
- Improved campaign and agent API stability
- Fixed REST API plugin call record issues
- Added production domain warning for self-hosted setups
- Improved base URL detection for services

Call System & SIP Engine:
- Updated SIP engine with service registry support
- Improved SIP access controls and error messaging
- Added transcripts and summaries for ElevenLabs widget calls
- Improved recording diagnostics
- Enabled AI knowledge base tool by default for new agents

Version 5.3.1 | Updated on 26th Feb 2026

Added:
- Twilio Regulatory Bundle API

Fixed:
- Call logs sync issue for recording, transcription on certain events
- SIP Trunk incoming call bypassing credit deduction

Version 5.3.0 | Updated on 17th Feb 2026
Added:
- Configurable agent turn timeout (0.5s–5.0s) via UI
- Improved default voice naturalness settings
- V3 TTS model detection with smart UI adjustments
- Optimized backend handling for V3 voice settings

Security:
- Implemented raw body webhook signature verification for OpenAI SIP
- Enforced signed webhooks in production mode
- Added replay attack protection (timestamp tolerance + deduplication)
- Improved rate limiter memory safety with cleanup and entry limits
- Added SIP credential validation with proper 400 error responses

Fixed:
- Improved appointment booking error handling in live calls
- Fixed fallback dead-end in flow compilers (retry logic added)
- Reduced webhook latency by optimizing imports
- Resolved flow agent type definition issues
- Fixed dynamic variables in outbound ElevenLabs calls
- Corrected inbound SIP transport configuration
- Improved SIP host validation logic
- Fixed JSONB storage for webhook secrets and project IDs
- Added transactional safety for phone number imports